Refund Policy

The Free Trial does not require payment, so no refund applies to trial usage.

Full Trade Report credits are purchased as one-off prepaid packs. Purchased credits do not expire and are consumed only when a Full Trade Report is successfully generated.

Users may request a refund where:

• they were charged incorrectly or more than once;
• a payment was unauthorized;
• paid access was not made available because of a service-side technical failure that could not reasonably be resolved;
• applicable mandatory law requires a refund.

Because TRADELIRA provides immediate access to digital analysis functionality, refunds are not automatically guaranteed merely because analyses were used or the user no longer needs the service.

Prepaid credits that have not been consumed remain available in the workspace. A purchase does not create a recurring charge, so there is nothing to cancel, and a refund request does not automatically reverse a previous valid charge.

Payments for paid TRADELIRA services are processed through Paddle, which acts as Merchant of Record and payment/checkout provider. Refunds approved under this policy are issued through Paddle to the original payment method. Certain refund, payment and chargeback procedures may also be governed by Paddle's applicable buyer terms.TRADELIRA does not receive or store full card details.

Nothing in this policy limits rights that cannot legally be excluded.

Billing and refund enquiries: contact@tradelira.com.